Current members seeking to receive a hard copy of plan documents such as the Formulary, Provider Directory, Evidence of Coverage (Member Handbook) can do so by filling out the form below or by calling Member Experience at +1 (833)-201-6413 TTY:711. You can reach us 8AM – 8PM CST 7 days/week from October 1 to March 31, and Monday through Friday from April 1 to September 30.