Healthy Mississippi complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity). Healthy Mississippi does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity).
Healthy Mississippi provides free auxiliary aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Healthy Mississippi provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages.
If you need these services, contact the Member Experience Department at: 1-833-201-6413 TTY 711.
Hours are 8AM – 8PM CST 7 days/week.
If you believe that Healthy Mississippi has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Healthy Mississippi Medicare Grievance Department, 10 Canebrake Boulevard, Suite 110, Flowood MS,39232. You can also file a grievance by phone by calling the phone number listed within this website. If you need help filing a grievance, call the phone number listed on this website.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf , or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available here.